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Genius Phone

AI-powered phone system for field service businesses.

Talk, text, and email your clients in one place. Enjoy advanced tools, like AI call answering, and track every number from lead, to job, to repeat customer.

AI DISPATCHER

Genius AI Answering so you never miss a job

Clients expect you to pick up the phone. Unanswered clients don’t call back. Genius Answering answers 100% of the calls you miss, scheduling those jobs before your competitors do.

full oversight

Learn from every call

Recordings & transcripts of every call

Coach your team without listening to a single recording. Automatically get call insights about dispatcher performance, win rates, and missed opportunities. Every call in Workiz is recorded, summarized, and searchable.

automations

Automate and never miss a beat

Automate repetitive tasks like sending appointment reminders, tech en-route notifications, overdue invoice alerts. This is an easy way to improve your service level, streamline operations, and reduce hourly overhead.

Call protection

Keep client and tech numbers masked

Protect your business from customer theft by preventing techs from seeing client contact info, canceling the job, and contacting them privately. Call masking keeps your customer and tech numbers private, ensuring that your business is protected and professional.

money matters

Make your ads more effective

Missing calls while you’re running Google or Facebook ads is like burning money for no reason. Improve your lead cost and profitability by answering every call immediately. And when your team can't answer, Genius AI Answering can take over, 24/7.

SMART MESSAGING

Deliver perfect responses in an instant, every time

Smart Messaging lets you compose professional, situationally-appropriate messages tailored to each customer s history, so that your team can handle more conversations at once while still sounding like the professionals you are.

Learn from Calls

Organize your conversations with Call Tags

Make calls searchable with Call Tags. Eliminate the need to manually sift through calls to find important information. Make sure every job is done right, improve workflow efficiency and ensure nothing is missed or forgotten.

Simple call flows

Smart call routing

Deliver a more professional customer experience by automatically routing calls to the right person or department. This eliminates frustrating transfers and delays. Call flows ensure your clients reach the right person quickly.

Workiz mobile app

Run business from anywhere

Manage your entire service business from anywhere with a powerful mobile app that puts jobs, schedules, and team communications at your fingertips. Get real-time updates and keep your whole team in sync with instant notifications about new jobs and schedule changes.